Terms and Conditions
Your goods are covered under a 6 month warranty . This means any manufacturing fault within this time frame is covered and will be repaired/replaced or refunded if this is not possible. When claiming under a warranty you are legally obliged to return the product or defective part to us for examination.
8.1 Due to the nature of the products we sell and the environment they operated in, breakages can often occur therefore general wear and tear or any damage caused by misuse is not covered, this warranty covers you solely against manufacturing faults.
8.2 The guarantee does not cover fair wear and tear, neglect, abuse or misuse of your Product, loss or damage (including rusting and corrosion); loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a
third party, problems resulting from any modification or alteration of the Goods by the Buyer or third party, from improper or faulty connection, installation, handling, bad storage or use of the Goods by you, lack of maintenance, parts that require maintenance (these parts include but are not limited to
Brakes, stands, Kick Starts, Engine, Exhaust, Tyres and Wheels), any failure by you to comply with the instructions provided by us or any non faulty workmanship issues.
8.3 If the product or parts are not covered by the warranty or your statutory rights a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you (please see repair service section for details). All warranty claim decisions are final.
8.4 We will at our sole discretion as soon as is reasonably practicable replace defective parts
8.5 The warranty applies to parts only that part would be replaced. In addition should you suspect a part is faulty we may request you to return just that part for testing rather than the complete product. This will be advised to when you contact us to request a return
8.6 If goods arrive to you damaged you may be sent the parts needed to repair it yourself, this is at our discretion.
8.7 Service records and a photo of the mileage and/or condition of product may be requested in the event of a claim.
8.8 The warranty is non-transferable. Extended warranties are non-refundable.
8.9 Third party service centres and mechanics used by you are liable for any repair or service carried out. We reserve the right to withhold and revoke the benefit of the warranty should you receive such servicing and repair from any other third party.
8.10 If you get a problem and suspect it to be manufacturers fault you must let us know so we can decide what the next step should be, we will need to discuss the suspected problem with you and you may be sent the parts needed to repair it yourself or we may suggest a different solution, this is at our discretion
All our items are sold with a 14 day money back guarantee
Under the UK Consumer Contracts Regulations 2013, you have 14 days (after the day you receive your goods / the last of your goods) to cancel the contract for your order with us. When you place your order and select for us to build your scooter we will take this as your express consent for the assembly to start.
You have 14 days from the date of this consent to cancel this service however you will be liable to pay Gift and Gadget Warehouse for the service provided up to the point of cancellation and will lose the right to cancel the service once the service has been fully performed even if that means it has been completed within 14 days
Please note that when you give consent to build your product we aim for the service to be carried out and completed in full within 48hrs. Should you wish to cancel once build is complete or partially complete you will be deducted a fee for dismantling your bike, this is charged at the same rate as the assembly service. Should there be any loss in value of the scooter, where the scooter is no longer saleable as new following dismantling an amount for any loss in value of the scooter will be deducted from you.
It is your statutory duty to take reasonable care of the goods therefore if the goods are returned in an unreasonable condition we may make a deduction from the reimbursement for loss in value of the goods supplied, if the loss is the result of unnecessary handling by you we may recover the amount by which the value of the goods is diminished to us, up to the contract price. You are given the same opportunity to test and examine the goods as you would have, had you actually seen the goods in a shop prior to purchase before you make a decision to cancel the contract.
All time periods quoted are extended to the next working day if they end on a Saturday, Sunday or Bank Holiday. In this case we will issue you with a full refund however you will need to return all goods you are requesting a refund for at your cost if you have already received them and they will need to be returned to us in a reasonable condition. Upgraded carriage services chosen by you when you placed your order e.g. by 9am instead of using our standard next working day delivery are non refundable however any basic rate paid will be refundable
If you decide to cancel your order with Gift and Gadget Warehouse, we request that you inform us in writing by filling out the cancellation form at the bottom of the clause, and filling in the relevant fields, this will be accepted in the form of an e-mail to us via our Technical & Aftersales Support ticket system email@example.com :
We have several premises so the return address is dependant on the item in question. Once you have emailed us then we will inform you of the correct return address.
Please keep a copy of your written cancellation notice in case of dispute.
If you decide to make you cancellation request by phone please keep evidence of this in case of dispute, as providing sufficient proof of cancellation by phone can be more difficult, written cancellation is advisable
All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. If you fail to take reasonable care of goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
You will return the goods without undue delay and in any event no later than 14 days from the day which you communicate your cancellation from this contract to us. The deadline is met is you send back the goods before the 14 days has expired. (For details on returning goods please read the entire terms, please pay close attention to clause 9 and 10)
Postage costs of returning the item to ourselves is to be bourne by you please read the shipping cost to return goods term.
ALL REFUNDS for cases like this are processed within 14 days after goods are received back - it is our aim to get your money refunded back to you as quickly as possible.
No compensation payment or refund will be made for, but not limited to, disappointment, or time lost.
If you suspect a fault with your goods you should always read through our help pages first. If this does not help you should email us for support as nearly all problems can be resolved this way and we are happy to help.
Returns are only accepted with a returns number which can be obtained after going through the details of your return with a member of staff through firstname.lastname@example.org. Please include a letter with your return stating your order number and reason for return along with any other useful information such as return address, email ticket numbers, contact telephone number etc. Parcels that arrive without a returns number may be rejected.
If the product or parts are not covered by the warranty a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you. All warranty claim decisions are final. Product warranty does not cover collateral damage. Due to the nature and use of this product misuse, abuse incorrect charging and discharging and all other inappropriate use of this product is not covered under warranty. We store orders in our warehouse for a maximum of three weeks only. After three weeks in we charge all customers £8 per item per week
Due to our size, position and buying power we have excellent relationships with the manufacturers and like you will have warranties on all the goods we sell. If a product has a manufacturing fault then we are covered ourselves so have no reason to bias.
What if the item arrives damaged? Please contact us with photographs of the damage, and we will arrange for a replacement to be shipped plus collection of the damaged product from your nominated premises. There will be no extra charge for this, provided the following conditions have been met:
Photographic evidence clearly showing the damage must be supplied to us before we can proceed with an exchange or refund.
Please read our 'Shipping Costs To Return Goods' term below for important advise on returning your goods .
Shipping Cost To Return Goods
The arrangement and shipping cost to return goods to us is bourne by you and will not be refunded if the goods are tested and found to be free from manufacturing fault.
You can reasonably ask us to pay the cost of the return of your goods if a model is returned to us and is tested to have a manufacturing fault as this cost is a direct consequential loss of a faulty product however you must mitigate your loss.
What is mitigating my loss?
This simply means you must keep the return costs as low as reasonably possible. An unreasonable postage amount paid by you to return goods to us will not be refunded in full only the amount that was reasonable to pay would be refunded. e.g. sending a parcel on a special delivery next working day service and paying £18.00 would not be refunded when a cheaper and still suitable service such as a 2nd class royal mail parcel service with insurance was available at £8.00. In this situation as it is not reasonable for you to ask us to refund the full amount you paid as you used the more expensive service. A refund will only be processed for the reasonable service available as the excess amount would of been your own choice to pay and would not be refundable. In this case £8.00 would be refunded, any excess price you pay over this for using any other service is your own choice and would be at your own expense.
You must always obtain a returns number from us before you return your goods
ALL REFUNDS ARE PROCESSED within 14 days - it is our aim to get your money refunded back to you as quickly as possible. No compensation payment or refund will be made for, but not limited to, disappointment, or time lost.
An extended returns period may be accepted at certain times of the year or in exceptional circumstances however this is at our discretion and only if pre-agreed between us before purchase in writing. This does not effect your statutory rights